FAQ
Frequently asked questions
Here you'll find answers to the most common questions. If yours isn't here, get in touch via the Contact page.
How do I book an appointment?+
Click Book now, choose the service, day and time, then add your details. We'll send the confirmation by email.
Can I cancel my booking?+
Yes, using the Cancel button next to your booking on the My account page — at least 12 hours before the appointment.
Will I get a reminder?+
Yes, we automatically send a reminder email 24 hours before your appointment.
Can I change my email address or password?+
Yes, you can update your name, email address and password at any time on the My account page.
What are your opening hours?+
Monday to Saturday 9:00–21:00, closed on Sunday. Bookings are available in hourly slots.